Shipping policy
# Shipping Policy – Velora by Samay
*Last updated: July 2026*
Thank you for shopping with Velora by Samay! This policy explains how we process, ship, and deliver your orders.
## 1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Saturday, excluding public holidays) after payment confirmation. You will receive a confirmation email or SMS once your order has shipped.
## 2. Shipping Destinations
We currently ship across India.
## 3. Shipping Methods & Estimated Delivery Time
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–7 business days |
| Express Shipping | 2–4 business days |
Delivery times are estimated from the date of dispatch and may vary based on your location and courier availability.
## 4. Shipping Charges
- Orders above ₹999 – Free shipping
- Orders below ₹999 – Flat rate of ₹99
## 5. Order Tracking
Once your order is shipped, you will receive a tracking number/link via email or SMS so you can follow your package until it arrives.
## 6. Delays
Occasionally, deliveries may be delayed due to weather, courier network issues, festive or peak-season demand, or other circumstances beyond our control. We appreciate your patience and will keep you updated if this happens.
## 7. Incorrect Shipping Address
Please make sure your shipping address is complete and correct at checkout. Velora by Samay is not responsible for delayed or failed delivery caused by incorrect or incomplete address details provided by the customer.
## 8. Damaged, Lost, or Missing Orders
If your package arrives damaged, or hasn't arrived within the estimated delivery window, please contact us within 48 hours of the expected delivery date so we can assist you quickly.
## 9. Contact Us
For any shipping-related questions, please reach out to us:
- Email: velorabysamay@gmail.com
- Phone: +91 92868 84015
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*Velora by Samay reserves the right to update this Shipping Policy at any time. Changes will be posted on this page.*